We monitor all courier dispatches but you can also track your consignment online - just contact us for the consignment number and click the link below if using FEDEX


FEDEX Express

We offer speedy dispatch and aim to post all orders received on weekdays within 48 hours or sooner. Friday evening and weekend orders will be dispatched on Monday mornings (excluding bank Holidays).All standard postage costs are quoted with your item. For your convenience we are happy to quote for a variety of postage options including guaranteed next day delivery by 9am and 12 Noon .Your delivery will usually be by either Royal Mail or FEDEX Courier, if requested. The majority of larger deliveries will be either by Parcel Post or Courier depending on your delivery address. In our effort to offer superb value for money, Courier delivery is not offered for dispatches to the Scottish Highlands, Grampian, offshore British Isles or Northern/Southern Ireland as the costs involved are prohibitive but should you require a quote we will be happy to oblige. We only dispatch to the UK and EU. All postage costs quoted apply to the UK only. For all EU shipping please contact us before purchase for the relevant postage costs involved.

All deliveries are the responsibility of the carrier used and as such they are obliged to reimburse the customer in the rare event of an item being lost or damaged. As a duty of care to our customers we would advise you that normal postage does not always ensure compensation for the full value of your item/s in the rare event of loss during transit. For higher value purchases we strongly recommend you insure your item for the full value whilst in transit. If insurance is required please contact us at the time of purchase and we will be delighted to advise you of the most cost effective option available to you.If your item, dispatched via Royal Mail, takes longer than anticipated to arrive please advise us immediately. As part of our customer care policy, we at Big Orange will offer every assistance to our customers in the unlikely event of a claim for non receipt .For your piece of mind we obtain proof of posting for ALL our items which will be provided to you upon request. Our courier, FEDEX, offer real time tracking of deliveries so we know at any given time the progress of your dispatch. If your Courier delivery has not arrived within the specified timescale given, notify us immediately and we will provide a progress update. All courier dispatches require a contact telephone number to assist with delivery. Courier or Special Delivery is a signed for service. Should you not be in at the time of delivery a card will be left for you to arrange a convenient time for a future delivery. We are happy to arrange delivery to a work address for your convenience – this must be advised and agreed at the time of purchase.

Our Policies: Terms & Conditions | Dispatch | Returns