Dispatch & Delivery

Delivery Details

** Our couriers are working weekday dispatches and deliveries. Orders placed after 2pm on Friday's or on a Saturday or Sunday will be dispatched on a Monday, Except Bank Holidays when the first immediate working day will be used for dispatch**

Standard UK Delivery

FREE (Spend £20) or £1.95 for orders under £20

• Your item(s) will be delivered in approx 2/3 business days however, restricted working practices within Royal Mail, observing Covid distancing, have had an effect on delivery timescales and longer delays are seen in some areas
• Orders received before 2pm on weekdays are dispatched same day

Royal Mail First Class Delivery - £2.95

• Your item(s) will be delivered in approx 1 to 2 business days
• Orders received before 2pm on weekdays are dispatched same day

Express UK Delivery (Monday to Friday dispatch) - FREE (Spend £95+) or £5.95.  Orders placed post 2pm Fridays and weekend orders are dispatched on Mondays as there are no weekend collections.

• For standard mainland destinations - Your item(s) will be dispatched on a next day service (Monday to Friday) but it is always best to allow 1 to 2 days, for circumstances beyond anyone's control, including weather events etc
• Trackable FEDEX, Parcel Force or Royal Mail 24 Tracked depending on delivery address
• Orders received before 2pm weekdays are dispatched same day Monday to Friday - Orders placed post 2pm Friday's and all other weekend orders are dispatched on Monday's, as there are no weekend collections.
• Timescale excludes Scottish Highlands, Offshore British Isles and Northern Ireland – please allow 2 to 4 days depending on destination, for logistical reasons
• Please provide a mobile number if you would like delivery updates from the courier. These include advice of time of delivery within a 1-hour window and also gives you the ability to add and amend your delivery details, including adding a safe place if you know you will be out, direct from the App you can download - handy and convenient - never miss a delivery again.

Orders placed after 2pm on Friday or on Saturday, Sunday and Bank Holidays, are dispatched on the first available working weekday

Europe Delivery - Essential please contact us via email before purchase for information on Import Tax and Duty payable. 

See pricing table here for standard courier rates (excluding Customs Duties)  

VAT & DUTIES: Buyers may have to pay customs or VAT charges and a handling fee in the receiving country before they can claim the parcel. These charges will depend on the country they are being sent to, the value of the item and whether it is a gift or commercial goods.

Customs charges: items sent from Great Britain to the EU are subject to VAT and duties in the EU as follows:
Commercial goods sent to the EU with a value between €10* and €150 may be subject to import VAT and may incur a handling fee in the receiving country.
Commercial goods sent to the EU over €150 may attract VAT, customs duties and a handling fee.

It is not the responsibility of Big Orange Watersports Ltd to determine whether the items purchased are for commercial purposes.

We cannot accept any responsibility or consequential loss resulting from late/failed delivery for events outside of our control including adverse weather conditions.  Carriage paid to us for an expedited service is non refundable if we have dispatched your order as requested. Please contact us before purchase if you require any information regarding any of the delivery services we offer - we will be delighted to help.